Refund & Cancellation Policy

1. Why Payments Are Non-Refundable

Every report and AI reading is a personalised digital productcomputed in real time from the birth details you provide. Once generated and delivered, it cannot be “returned” like a physical good. For this reason, and in line with standard practice for instantly-delivered digital goods, all sales are final and no refunds or cancellations are offered after purchase.

2. Report Purchases

• Report orders cannot be cancelled or refunded once payment is completed and the report has been generated.
• Please double-check your name, date, time and place of birth before paying — incorrect inputs produce an incorrect (but validly delivered) report and do not qualify for a refund.

3. AI Astrologer (Wallet) Charges

• Wallet top-ups are non-refundable and cannot be withdrawn as cash.
• Each AI message is charged from your wallet at the displayed per-message rate.
• If a message fails and no reply is delivered, the charge for that specific message is automatically credited back to your wallet — you are never charged for a missing reply.

4. Limited Exceptions

We will consider a refund or wallet credit only in the following cases:

• You were charged more than once for the same order due to a technical/payment error; or
• Payment was deducted but no report was generated and the issue cannot be resolved by re-delivery; or
• A refund is required under applicable consumer-protection law.

Approved refunds are issued to the original payment method via Razorpay, typically within 5–7 business days. Verified duplicate charges are refunded in full.

5. How to Raise a Request

For any billing issue covered by Section 4, email support@merajyotish.in within 7 days of the transaction with your order ID and payment reference. We aim to respond within 2 business days.

6. Contact

Questions about this policy? Reach us at support@merajyotish.in or via our Contact page.